1. Who we are

Snnappit is a hyperlocal marketplace. We take your order, assign a nearby shop and a delivery partner, and deliver to your address. You do not choose or see the shop name. The shop is the seller of the goods. Snnappit is the platform and delivery coordinator.

2. Eligibility

You must be 18 or older, use a real name, phone, and a delivery address in Gujarat, and order only for personal use — not for resale. Snnappit is live in Gujarat first. Other Indian states are not available yet.

3. Account

You are responsible for OTP and login on your phone. Do not share login or the delivery OTP with anyone except the assigned rider at your door.

4. Products

The catalogue may include grocery, household, electronics, hardware, beauty, gifting, and over-the-counter items.

Prescription medicines are not allowed. We may cancel any restricted item.

Photos and names come from our catalogue. Pack, brand, or expiry can vary slightly with shop stock. If an item is wrong or damaged, use in-app support.

5. Price and payment

The price shown at checkout is what you pay (items, delivery, and taxes as displayed).

Online payment is collected by Snnappit through Razorpay. Money first comes to the platform. We settle the shop and rider later.

For cash on delivery, pay the exact amount shown to the rider only after you receive the order and share the delivery OTP. Extra cash “tips” are not official Snnappit payment.

6. How delivery works

We assign the shop and rider. You will not normally see shop name, shop phone, or rider personal ID.

The shop prepares the order. The rider picks it up with a pickup OTP (shop only).

At your door, you give the delivery OTP. After that, the order is treated as delivered. Do not share the delivery OTP before you have checked the bag.

7. Cancel and refund

You may cancel before the shop marks ready or the rider picks up, if the app allows it.

After pickup, cancel is generally not allowed except for wrong, missing, or damaged items.

If we cancel (no stock, no rider, area not serviceable): online payments are refunded to the original method, usually in 5–7 bank working days. Cash on delivery has nothing to refund.

Perishable or opened food is refunded only if damaged, expired, or clearly wrong.

8. Your duties

Give a reachable phone and a correct address. Be available in the delivery window. Do not harass shop staff or riders. Do not order illegal, stolen, or prohibited goods.

9. Our limits

Service depends on shop stock, rider availability, weather, traffic, and local law. Arrival time is an estimate.

We are not liable for indirect loss such as a missed event or business loss. For defective goods, the claim is first against the selling shop, coordinated through Snnappit support.

10. Contact and law

Website: snnappit.com. Support: support@snnappit.com. Full company name, GSTIN, and registered office will be published on this page before launch.

These terms are governed by the laws of India. Courts: Gujarat, India, or the registered office city once named.